Challenge
For many material producers, the biggest hurdle isn’t production—it’s everything that happens after. Legacy systems and siloed processes for managing delivery, tickets, and dispatch created a cascade of operational inefficiencies.
Orders were delayed, paper tickets got lost or misread, and accounting teams struggled to reconcile billing due to missing or inaccurate records. Without real-time data, producers had limited visibility into fleet performance, order status, or customer satisfaction—leading to poor asset utilization, increased costs, and strained client relationships.
Operational Silos Were Undermining Performance and Profitability
Disconnected systems and manual workflows didn’t just slow fulfillment—they hurt the bottom line. Human error, accounting delays, and poor communication across the organization created friction between production, dispatch, back office, and the customer.
Material producers needed a modern solution to:
- Eliminate paper ticketing and reduce manual errors
- Easily manage both dedicated and third-party haulers
- Provide customers with real-time visibility into their orders and delivery
- Significantly reduce DSO
- Accelerate billing cycles and improve inventory control
Solution
TruckIT’s integrated dispatch and E-Ticketing solution gave material producers the visibility, automation, and control needed to transform their operations.
By implementing AirTicket™ and TruckIT’s full suite of fleet and order management tools, material producers digitized scalehouse operations, streamlined dispatch, and provided real-time data access for customers and internal teams alike.
AirTicket at the Scalehouse
AirTicket™ was installed across scalehouses processing thousands of tickets daily—digitizing every transaction with 100% accuracy. This eliminated paper tickets and enabled verified deliveries, complete with digital signatures and immediate cloud storage.
Optimized Dispatching for Dedicated and Third-Party Haulers
TruckIT centralized dispatch for both internal fleets and hundreds of subcontracted haulers. Automated workflows improved truck allocation and reduced idle time—ensuring more deliveries were made, faster.
Real-Time Order Visibility for Customers
End-customers gained instant access to ticket data, material tracking, ETAs, and site-specific delivery pacing. With enhanced transparency and verified proof of delivery, customer trust and satisfaction increased dramatically.
Automated Billing and Inventory Insights
Back-office teams were able to automate billing and reconciliation—reducing order-to-cash cycles and improving financial accuracy. Meanwhile, production and inventory managers gained visibility into material movement and yield for smarter decision-making.
Results
The adoption of TruckIT’s platform delivered measurable benefits across dispatch, production, customer service, and accounting teams.
- More deliveries per day with improved fleet coordination
- Faster billing and payment cycles through back-office automation
- Increased capacity through better truck utilization and scheduling
- Improved inventory control with accurate, real-time material data
- Stronger customer relationships by providing shared access to verified ticket and delivery data
By eliminating paper, digitizing workflows, and connecting operations from the scalehouse to the job site, TruckIT enabled material producers to modernize how they fulfill, track, and account for every order.
"In a market where speed, accuracy, and visibility are everything—TruckIT is helping us stay ahead of demand, improve margins, and deliver better service."
About Bulk Aggregate Supply
Bulk Aggregate Supply, Inc. has been in business since 1980 supplying coarse and fine aggregates for the commercial and residential markets throughout the Southeast. We take great pride in offering our customers unmatched quality and service as well as competitive pricing. Our list of products includes all ASTM sizes for crushed stone and river gravel, as well as industrial sands such as concrete and masonry. We also offer technical materials such as uniformly graded wet and dry sands for use in highly specialized industrial applications.
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