Haulers

Challenge

Despite its long-standing success and scale, N.W. White & Co. faced growing operational strain caused by manual, paper-based workflows. Dispatching was handled by phone calls and handwritten notes, tickets were collected physically from drivers, and back-office teams spent countless hours re-entering the same data across systems.

These processes created bottlenecks, limited visibility, and introduced unnecessary risk.

“It was difficult to know what we were missing. Tickets would get lost in stacks of paperwork or fall between the seat of a truck, making reconciliation and billing extremely difficult,” recalled Graham Reinhart, Project Manager at N.W. White & Co.

In many cases, work was entered multiple times before a single invoice was submitted.

“Before TruckIT, the phone rings, dispatchers write everything down, then we’d hand out paper dispatches,” Reinhart continued. “Drivers deliver orders, come back to the yard, and hopefully turn in all their tickets. In the office, we’d sort tickets, and our billing staff would recreate the job in our billing software—so before we’ve submitted an invoice, the job had already been entered at least twice.”

Manual Processes Were Slowing Growth

N.W. White needed a solution that could eliminate redundant workflows, improve real-time visibility, and allow the company to scale operations without adding administrative overhead—all while supporting a large fleet, multiple divisions, and hundreds of subcontracted haulers.

Solution

In 2021, after an extensive evaluation of available technology providers, N.W. White selected TruckIT to modernize its dispatching, ticketing, and operational workflows.

TruckIT’s cloud-based platform leverages artificial intelligence and real-time data to digitize and automate the heavy hauling lifecycle—connecting dispatchers, drivers, back-office teams, and customers on a single, purpose-built system.

By implementing TruckIT, N.W. White replaced fragmented, manual processes with a unified digital workflow that reduced friction, eliminated human error, and delivered immediate operational clarity.

Optimized Dispatch

TruckIT’s automated dispatching significantly reduced manual planning and coordination for dispatchers. With real-time visibility into trucks, jobs, and progress, dispatchers could dynamically adjust resources as conditions changed.

“Our team likes the alert notifications when drivers are ahead or behind schedule, tickets are missing or duplicated, or turn times aren’t where they should be,” Reinhart said.
“We’ve also cut 1–3 hours of planning time for the next day.”

Driver Mobile App

TruckIT transformed the driver experience by centralizing job details, directions, updates, and ticketing within a single mobile app.

“Drivers no longer have to call in for directions or updates. Everything is in the app, and they can focus on driving instead of worrying about paperwork or job details,” Reinhart explained.

The result was fewer errors, faster turnaround times, and improved safety by reducing distractions and idle time.

E-Ticketing

The transition from paper tickets to digital E-Ticketing delivered immediate and measurable value.

“We no longer have to wait for drivers to physically hand in tickets. Everything is logged in real time, and it’s much easier to reconcile loads and track performance,” Reinhart shared.

Digitized tickets eliminated missing or duplicate records, accelerated reconciliation, and enabled next-day billing and payments—dramatically shortening the order-to-cash cycle.

Fleet & Asset Management

With clear visibility into fleet utilization and workload trends, N.W. White gained the ability to make smarter decisions around equipment investment and staffing.

“Knowing how much material we’re hauling helps us decide what machinery to invest in and how to allocate trucks across regional offices,” Reinhart said.

TruckIT also strengthened relationships with leased and subcontracted haulers by enabling faster verification, reconciliation, and payment.

Enhanced Reporting & Business Intelligence

TruckIT consolidated critical performance data—such as load cycle analysis, turn times, routing, ETAs, and anomaly alerts—into a single, real-time reporting environment.

“Historically, it took an enormous effort to get our hands on the data we needed. Because it took so long, we were slower to identify issues,” Reinhart explained.
“Today everything is in one place, so we’re more agile and can address issues in the moment.”

Fuel efficiency and route optimization insights alone delivered significant cost savings across the fleet.

“With a fleet of this size, the fine details matter more than ever. Improving routes and driving habits drastically lowers fuel costs over the course of a year.”

Customer Collaboration & Transparency

TruckIT also enhanced N.W. White’s customer relationships by enabling real-time data sharing. Customers gained access to truck locations, ETAs, ticket verification, and digital signatures—improving trust and coordination.

“We can operate from a true project management standpoint,” Reinhart said.
“The visibility lets us inform customers of inbound and outbound totals before they even calculate them.”